Effectiveness date: June 2025

General

These Terms of Use outline the conditions for accessing and navigating this website, which is owned and operated by the Company referenced in the Terms and Conditions section of this website (hereinafter, "the Company").

Accessing and browsing this website is voluntary and free of charge, automatically granting the individual the status of "User" (hereinafter, "the User" or "you"). If the User chooses to hire our private professional services, they will automatically be assigned the status of "Customer" (hereinafter, "the Customer" or "you"). These statuses imply full acceptance of the present Terms of Use. Therefore, we strongly recommend that you carefully review these Terms of Use before using this website. If you do not agree to these Terms of Use, please do not access or continue to use the website.

These Terms of Use may be updated at any time and without prior notice to the User/Customer to comply with applicable laws and regulations, address business needs, or reflect changes in our services or website features. The updated Terms of Use will be effective immediately upon publication on the website. Therefore, the User acknowledges and agrees that it is their responsibility to periodically review these Terms of Use.

The User agrees to use and navigate this website in compliance with all applicable laws and regulations, as well as these Terms of Use.

If any part or clause of these Terms of Use is declared invalid or unenforceable by a court, the remaining parts or clauses will remain valid.

Information and Website Services

This website is intended for use only by adults with legal capacity. If you do not meet the legal age requirements under the laws and regulations of your country, please do not visit or use this website. The Company reserves the right to block access to this website, without prior notice, to Users who do not meet this requirement.

This website provides: Information about the Electronic Travel Authorisation application process and eligibility requirements for foreign nationals wishing to travel to the Country. This information is based on official sources provided by the Government. Professional assistance services for submitting Electronic Travel Authorisation applications to the Government for foreign nationals seeking to visit the Country (hereinafter, "the Services offered"). The Services offered are private and are not affiliated with, owned, or operated by the Government or any government agency. Hiring the Services offered is subject to the mandatory acceptance of these Terms and Conditions

Rules of Conduct

The User must use this Website, its content, and services in accordance with these Terms of Use, applicable laws and regulations, common decency, morality, and public order. Specifically, but not limited to, the User shall not: Engage the Services offered if you do not meet the legal age requirement and legal capacity to contract according to the laws and regulations of your country. Make inappropriate or illegal use of our website content or use it to engage in unlawful activities or activities harmful to the interests or rights of the Company or third parties; Restrict or prevent other Users from using and enjoying this website; Copy, distribute, or modify any part of this website without prior written authorization from the Company, whether for commercial purposes or not; Bypass, disable, or otherwise interfere with security features of the website or features that prevent or restrict use or copying of any content or that enforce limitations on the use of the website; Transmit or disseminate information, codes, or content that could diminish, harm, disrupt, or impede any User’s access to or normal use of this website and/or damage or harm equipment belonging to the Company (like servers or networks connected to the website) or to other Users. This includes but is not limited to malware, viruses, logic bombs, etc.; Infringe the Company’s intellectual property rights, including but not limited to using, modifying, creating derivative works of, transferring (by sale, resale, license, sublicense, download or otherwise), reproducing, distributing, displaying, or disclosing any content of this website without prior written authorization from the Company; Violate third-party intellectual property rights in connection with the access or use of this website.

A User who does not comply with these Terms of Use may have their access blocked and/or suspended at any time and without prior notice to maintain the quality, security, and availability of this website.

Limitation of Guarantees and Liability

Use of this website is at the User’s own risk. The Company makes every effort to ensure the website's availability and secure navigation for the User. However, access to this website may be temporarily interrupted for maintenance or content/service updates. We cannot guarantee that the website will be free from interruptions, delays, errors, or omissions beyond our control, or that potential damages caused by third parties through unauthorized intrusions will not occur.

The Company will do its best to keep the information and eligibility requirements for the Electronic Travel Authorisation up to date in line with Government updates. However, if you notice any inaccuracies, please contact our Customer Service Team to inform them.

Neither the Company nor its partners, suppliers, employees, or representatives will be liable for any errors or omissions on the website, or if the content and information on this website are used by a User or third party for unlawful purposes and/or to cause harm to third parties or the Company’s reputation.

Similarly, the Company will not be responsible for access to this website by Users who do not meet the legal age requirement according to their country’s laws and regulations. It is the responsibility of parents and/or legal guardians to adequately monitor the internet activity of their dependent children or minors, prevent their access to websites unsuitable for minors, and avoid the submission of personal data without prior parental or guardian authorization.

The Company will not be held liable for any consequences arising from the User's or Customer's breach of these Terms of Use.

Intellectual Property Rights

www.travelsafe-indonesia.com is a domain registered by the Merchant of Records indicated in this Terms and Conditions. Therefore, it cannot be used in connection with other products and/or services other than those offered on this website, in any way that may cause confusion among Users and/or Customers of the Company or damage the Company's reputation.

All elements on this website, including but not limited to texts, articles, descriptions, images, graphics, sounds, videos, brands, logos, interactive features, or any other elements, their structure and design, the selection and presentation of the content and elements included therein, and the software necessary for its operation, access, and use, are owned by the Company or by the Company’s partners who have provided the corresponding licenses. All elements of this website are protected by industrial and intellectual property rights, which the User and/or Customer must respect. This is also indicated by a copyright notice on the homepage of this website.

The reproduction, copying, distribution, public communication, transformation, or any other use of the protected elements of this website, whether for commercial purposes or not, without prior written consent from the Company is expressly and entirely prohibited.

Accessing and using this website does not, under any circumstances, transfer the Company’s intellectual property rights to the User and/or Customer, nor does it grant a license or authorization.

Furthermore, please note that the Company reserves all intellectual property rights not expressly granted in these Terms of Use and that are recognized under applicable laws and regulations.

Privacy

The personal data collected for the provision of private professional services offered through this website, as well as those obtained from browsing and/or using this website, will be processed in accordance with the Policy Privacy and Cookie Policy.

Appropriate technical and organizational measures have been implemented to ensure the confidentiality, integrity, availability, and security of the personal data processed.

Jurisdiction and Applicable Laws

These Terms of Use are governed by the current applicable Spanish laws and regulations.

In the event of any dispute or disagreement between the User and the Company arising from these Terms of Use, both parties agree to submit the resolution, at their free choice and expressly waiving any other jurisdiction to which they may be entitled, to the competent Courts and Tribunals of the User’s and, where applicable, the Customer’s place of residence.

The Company’s failure to exercise any right provided for or derived from these Terms of Use shall not be construed as a waiver of said right unless expressly waived in writing by the Company or by legal prescription under the applicable law or regulation.